Close to Sara Lima Beachwear, committed to maintaining a relationship based on trust, transparency and customer satisfaction. With that in mind, we have developed this exchange and return policy. According to Brazilian legislation, especially the consumer protection code (Law number 8.078/1990).
By using our website or usage? Several of this also with this policy of exchanges and returns, it is important to point out that the exchange or return of products will only be carried out if the conditions of this regulation are respected.
To request the exchange or cancellation of your order. You have a period of up to 7 calendar days, Saturdays, Sundays and holidays too, count. After receiving the product (It is important to remember that we do not exchange products purchased in promotions).
The product must be returned in its original packaging, without signs of use and violation of the original seal. Along with its complementary accessories (if any) and the invoice.
As they are underwear, we review them vigorously and will not accept products that have been used and washed. Altered with signs of use, for example stains, scratches, frays or pain, dirt or damage.
All parts must have the original label affixed to the product and within the original box. (If you no longer have the merchandise box, it must be returned using another protective box, ensuring the integrity of the product).
To make the exchange, access my orders in the footer or via WhatsApp (16)Â 99319-1567Â or email [email protected]
Exchanges due to manufacturing defect. We bear the shipping costs for model or size changes. Shipping costs are at the customer's expense.
In case of withdrawal, the customer will be refunded the value of the product in full.
Chargebacks made will always be made in the name of the customers registered on the site, and cannot, therefore, be transferred to third parties.
Payment by credit card, our team will request a refund to the card operator. Please note that the deadline for credit card reversals may be longer. On the first or Monday, up to 2 invoices with the rules of the credit card companies that follow the closing date of your invoice.
Payment with Pix or online debit Return of amounts will be made via bank transfer to the customer's own current account informed by the customer. This account must belong to the person responsible for the order placed.
ATTENTION, the refund of amounts will be processed only after receipt and analysis of the conditions of the products in our distribution center.
If, upon delivery of the product, the packaging is damaged, refuse it and notify receipt immediately. Our call center via email, she closed Sara Lima Gmail. Or by WhatsApp (16)Â 99319-1567. From Monday to Friday, from 09:00 to 17:00.
In case of return by the Post Office, claiming invalid address, unknown addressee, changed owner not found or similar situation. The cost of postage for returning the product will be at the expense of the consumer.
